Terms and Conditions

1. BUSINESS INFORMATION

1.1 Legal Name: Digital Tap LTD
1.2 Registered Address: 2, Television Centre, 101 Wood Ln, London W12 7FA
1.3 Contact Email: hello@mydigitaltap.com

2. DESCRIPTION OF SERVICES

2.1 Digital Tap LTD (“Digital Tap”) provides professional web and digital design, development, and maintenance services on a subscription basis.

3. USER ELIGIBILITY

3.1 Digital Tap’s services are exclusively intended for business users who are 18 years of age and older.

4. TYPE OF INFORMATION COLLECTED

Digital Tap may collect various types of personal information from its users, including but not limited to:

  • Names
  • Addresses
  • Business names and addresses
  • Business information
  • Email addresses
  • Phone numbers
  • Website login credentials

All payment information provided by users is securely handled and stored by Stripe, a third-party payment processor.

5 Payment & Subscription Start

  • Subscription fees are payable in advance via Stripe or Direct Debit.
  • Services commence immediately once payment is received and cleared.
  • The services delivered correspond to the package selected under the customer’s service agreement and terms detailed on this page.

5.1 Customer Responsibility

5.2 Missed Payments

  • If payment is not received by the due date, all services will be automatically paused until payment is resolved.
  • Service will resume from the date payment is successfully received.
  • Subscription periods are not extended or refunded due to payment delays.

5.3 Cancellation & Pausing

  • Subscriptions may be cancelled or paused at any time by:
    • Logging into the customer portal: customer portal
    • Emailing: hello@mydigitaltap.com
  • Upon cancellation:
    • Services will remain active through the end of the current paid billing period.
    • After that date, the subscription will be fully cancelled, and
    • Access to project boards, task portals, and active services will be permanently removed.
  • It is the customer’s responsibility to download or record any required data before the end of the billing period. No access will be granted once the subscription is cancelled.

5.4 Failed Payment Handling

  • If payment fails on a scheduled billing date:
    • All services and communications will be paused while the system retries payment.
    • During this period, no work will be carried out until payment is successfully received.
    • If payment is not made within 14 days of the due date:
      • The subscription will be automatically cancelled, and
      • All access to boards, tasks, and project data will be removed and deleted from our systems.
  • It is the customer’s responsibility to ensure payment methods are valid and updated to avoid disruption or data loss.

5.5 No Cooling-Off Period

  • Under UK Consumer Contracts Regulations 2013, a 14-day cooling-off period typically applies to online purchases.
  • By making a payment, the customer agrees to the immediate start of service and explicitly waives the right to the 14-day cancellation period.
  • Since services begin as soon as payment is received, no refunds are issued under this regulation.

5.6 Refunds or Pro-Rated Credits

  • If a customer cancels or pauses mid-subscription, no refund or partial credit will be issued.
  • Access continues through the paid billing cycle unless otherwise arranged in writing.

5.7 Additional Work

  • Any work conducted outside the included scope of the customer’s selected subscription package is billable at £95 per hour, charged separately.

6. PURPOSE OF INFORMATION COLLECTION

6.1 The information collected by Digital Tap is utilized solely for the purpose of providing, enhancing, and maintaining its suite of services.

7. THIRD-PARTY SHARING

7.1 Digital Tap may share user data with third-party entities, including but not limited to HubSpot and Stripe, for the purpose of service provision, management, and billing.

8. SECURITY MEASURES

8.1 Digital Tap employs rigorous security measures to safeguard user data. All user information is securely stored within third-party platforms, namely Stripe and HubSpot, to ensure confidentiality and integrity.

9. DATA RETENTION PERIOD

9.1 Digital Tap retains user data for the duration necessary to fulfill the purposes outlined in these terms. Users may request deletion of their data at any time.

10. USER RIGHTS

10.1 Users have specific rights concerning their personal data, including the right to access, correct, delete, or restrict the processing of their information. Requests related to user rights can be directed to hello@mydigitaltap.com.

11. MARKETING COMMUNICATIONS

11.1 Digital Tap may, from time to time, send marketing materials to users. Users retain the option to opt out directly within communications or by contacting hello@mydigitaltap.com.

12. DISPUTES

12.1 If a customer has an issue with workload delivery, service levels, or communication, they should raise the matter as soon as possible by:

  • Posting a comment or note on the relevant task card or project board via the Digital Tap portal.
  • Alternatively, contacting their assigned account manager, who will review the project history, task updates, and correspondence to assess the situation.

12.2 Digital Tap will work to resolve the matter promptly and professionally, aiming for a resolution that both parties agree is fair and reasonable.

12.3 If a customer wishes to dispute a payment or raise a formal issue regarding billing or financial transactions, they should submit a dispute directly via Stripe. Stripe’s dispute resolution process is independent and can be accessed here:
https://docs.stripe.com/disputes?locale=en-GB

12.4 Customers should open a case with Stripe and provide all relevant supporting evidence regarding the dispute. Stripe will independently review the information provided by both parties and make a final decision.

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